LegalLaw Enforcement & Government Data Requests

Law Enforcement & Government Data Requests

Version 5.0.0 · Effective 2026-10-18 · Operator Nativity Ltd

1. Who We Are

Optimal operates a consumer pregnancy-nutrition technology platform (planner, account surfaces, optional AI assistant, optional community forum, and help content). We are not a healthcare provider, hospital, or clinical laboratory.

Significant categories of data may also reside with sub-processors (including the Authentication Provider, Database Provider, AI Model Providers, Community Platform Provider, Email Delivery Provider, and Billing Provider). Named providers appear only in the Sub-processor List. Requests for data held solely by a provider may need to be directed to that provider.

2. Valid Legal Process

We disclose user Personal Data only when compelled by valid legal process appropriate to the data sought and the requesting authority's jurisdiction. Examples are illustrative, not exhaustive:

Data sensitivity (illustrative)	Typical process expectation
Basic subscriber or account identifiers	Subpoena, court order, or equivalent under applicable law
Stored content (for example, meal logs, journal, AI conversation content)	Court order, warrant, or equivalent where required
Real-time intercept or prospective collection	Generally not a product capability we provide. Process and technical feasibility are reviewed case by case.

We may reject or require additional process for requests that are facially invalid, overbroad, or from a jurisdiction lacking authority. We may seek clarification or narrowing, and we may consult counsel before responding.

Civil litigants should use lawful civil process (subpoena or court order) served as described in Contact and Legal Notices. We are not a general discovery shortcut for private disputes.

3. Submission

Requesting agencies should send process on official letterhead to:

[email protected] (Copy optional: [email protected])

Include:

Requesting agency, authorized officer name, badge or ID number if applicable, and direct contact information;
Legal authority and jurisdiction;
Specific data sought, including categories and date ranges;
Account identifiers, such as email or user id, if known;
Response deadline and preferred secure delivery method;
Any non-disclosure order, with legal basis and duration;
For emergency requests, a factual basis for imminent risk.

We do not accept law-enforcement data requests via social media, community forums, or unverified phone calls alone.

4. What We May Hold

Availability is always subject to valid process and our retention practices.

May be available from us	Often with a third party
Account email and authentication-subject linkage we store	Full Authentication Provider account archives
Profile and pregnancy-related health fields, meal logs, journal	Usually only in our systems
AI conversation content we persist	AI Model Provider logs under their retention
Notification or push metadata we store	Device push infrastructure
Community identity linkage we control	Community Platform Provider post and upload archives
Limited operational logs	Hosting or edge provider logs
Billing status metadata	Full payment instruments and invoices at the Billing Provider

We disclose only what we reasonably possess and what valid process requires. We do not provide bulk dumps of unrelated users.

5. User Notice

We notify affected users of government or law-enforcement requests for their data so they may seek to quash or limit disclosure, unless:

We are legally prohibited. For example, by a valid non-disclosure order;
Notice would create an imminent risk of death or serious physical harm, or would otherwise be unlawful under applicable law.

When a non-disclosure order expires, we may notify the user of the prior request.

6. Emergency Requests

For requests asserting an imminent risk of death or serious physical harm, we may:

Expedite legal and operational review;
Disclose information we reasonably believe necessary to prevent the emergency, consistent with applicable law;
Require the requesting officer to document the emergency basis in writing as soon as practicable.

For an emergency channel, please contact [email protected], with the subject line clearly marked EMERGENCY.

This section does not create a duty to monitor user content or to act as a crisis hotline. People in crisis should contact local emergency services. Product safety redirects are described in the Medical Disclaimer.

Practice	Detail
Minimization	Disclose only data within the scope of valid process
Preservation	We may honor lawful preservation requests for a limited period pending valid process
No backdoors	We do not provide unrestricted bulk access or continuous surveillance feeds as a product feature
Costs	We may seek reimbursement for extraordinary costs where permitted by law
Transparency	We may publish aggregate request statistics where lawful and operationally practical

8. Mutual Legal Assistance & Foreign Process

Requests from foreign authorities may require process under applicable mutual legal assistance treaties (MLATs), letters rogatory, or domestic law implementing international cooperation. Foreign process may need to be accompanied by domestic legal process in our incorporation jurisdiction (England and Wales, United Kingdom).

9. Data Of Individuals

Individuals seeking their own data should use the Data Subject Request Procedure ([email protected]), not this law-enforcement channel.